Support

FAQ

Care and Maintenance

Always remove the Aura Drone batteries when it is not being used for a long period of time.
Always disconnect the Aura Glove Controller battery when not in use.
Wipe the drone gently with a clean cloth which is not wet. Keep the drone away from direct heat.
Do not submerge the drone in water as this can damage the electronic assemblies.

Troubleshooting Tips

The Glove Controller won’t turn on.

Charge the Glove Controller battery using the USB charger provided in the box. Carefully connect the fully charged battery on the Glove Controller. Resume flying as per the instructions in the User Manual.

The drone won’t turn on.

Charge the drone battery using the USB charger provided in the box. Carefully connect the fully charged battery to the drone and resume flying as per the instructions in the User Manual.

The drone doesn’t lift well or auto-hover after take-off.

  • The drone battery may be low. If the light of the drone is flashing slowly while connected to the Glove Controller, the battery is low. Charge the drone battery using the USB charger provided in the box. Carefully connect the fully charged battery to the drone and resume flying as per the instructions in the User Manual.

  • The sensors may be adjusting to your environment. Wait 5-10 seconds after take-off to allow the drone to stabilize at the auto-hover height before flying.

  • One or more propeller(s) may be missing. Try to locate the propeller(s) in the rooms you have been flying the drone in. Gently press fit the propeller(s) back in in the correct place on the drone, A to A and B to B. If you have run out of extra propellers, please contact GestureBotics AuraTM Customer Service for repair & replacement options.

  • One or more propeller(s) may be damaged. Replace the propeller(s) with the corresponding extra propeller(s) that came with your product. Gently press fit the propeller(s) back in the correct place on the drone, A to A and B to B. If you have run out of extra propellers, please contact GestureBotics AuraTM Customer Service for repair & replacement options.

  • The drone may need to be calibrated again. Place the drone on a VERY FLAT surface. While the Glove Controller and drone are on and connected, hold the take/off landing button for 3-4 seconds. The Glove Controller lights will flash blue. The drone light should also flash blue quickly. Once the lights return to solid green (ready state), operate the drone and observe if the flight performance has returned to normal.

  • In extreme cases, the shafts of one or more motors may have bent or fractured from the impact of a collision during flight. In such cases, please contact GestureBotics AuraTM Customer Service to get help about the out of warranty repair & replacement service options.

  • The drone doesn’t respond to your hand gestures as described in the GestureBotics AuraTM User Manual.

  • The drone battery may be low. If the light of the drone is flashing slowly while connected to the Glove Controller, the battery is low. Charge the drone battery using the USB charger provided in the box. Carefully connect the fully charged battery to the drone and resume flying as per the instructions in the User Manual.
  • The drone may need to be calibrated again. Place the drone on a VERY FLAT surface. While the Glove Controller and drone are on and connected, hold the take/off landing button for 3-4 seconds. The Glove Controller lights will flash blue. The drone light should also flash blue quickly. Once the lights return to solid green (ready state), operate the drone and observe if the flight performance has returned to normal.

  • The Glove Controller may not be calibrated properly to your hand. Connect the battery of the Glove Controller. Hold your hand VERY FLAT and switch on the Glove Controller. Keep the hand VERY FLAT until the lights of the Glove Controller lights turn solid green. Now the Glove Controller is calibrated.

  • Strong electro-magnetic interference may cause the normal performance of the product to be disrupted. Turn off the drone and Glove Controller and then turn them back on. Resume flying based on the instructions provided in the User Manual. If the product still does not behave normally, try using the product in another location.

  • In extreme cases, the shafts of one or more motors may have bent or fractured from the impact of a collision during flight. In such cases, please contact GestureBotics AuraTM Customer Service to get help about the out of warranty repair & replacement service options.

  • A propeller keeps detaching from the drone during flight

  • Replace the propeller with an extra propeller that came with your product. Make sure the propeller matches the motor shaft, A to A and B to B. If you have run out of extra propellers, please contact GestureBotics AuraTM Customer Service for repair & replacement service options.

  • Apps

    Does the Aura drone works with an app?

    No there is no App, the drone is so simple to use that we didn't want to complicate it with it, enjoy the power right in your hand

    Battery

    Is the battery rechargeable?

    Yes, the battery is rechargeabl, charge it with the USB charger included in the box

    How long does the charge of the AURA drone last?

    The flying time is 7 minutes in normal use and 5 minutes at maximum capacity

    How long does the Aura Glove Controller battery last?

    The time of use is around an hour.

    How long does it take to charge the Aura drone battery?

    It takes about 1h.

    How long does it take to charge the Aura Glove controller battery?

    It takes about an hour.

    Should I buy an extra battery?

    It’s always a good idea to buy an extra battery to extend the flying time. Do not buy any kind of battery, the Aura Drone battery is very specific and can be bought from our retailers

    How to use

    What are the precautions for use?

    Never fly near your face (Risk of eye injuries, hair entanglement). Tie back and cover hair and secure loose clothing prior to play. Keep propellers away from your fingers, hair, eyes, or other body parts and loose clothing
    DO NOT hold the drone in your hand during take off
    Keep drone in sight at all times
    Keep drone away from electrical hazards and obstacles
    Do not Fly the drone near people or animals

    Where is the ON/OFF button on the Aura Drone?

    There is no ON/OFF button on the Drone; unplug the battery connector to turn it OFF.
    Then connect the battery again if you want to use your AURA drone.

    Can I connect a camera?

    No, this is impossible to connect a camera to the AURA drone

    Can I remove the AURA drone from the protective cage?

    No the Aura Drone needs the safety frame to fly and it protects it from bumps and drops.

    Can I fly my AURA drone outdoor?

    No, we highly recommend to keep it flying indoor. The Aura drone is too light to be able to fly outside.

    How high and far away my AURA drone can fly ?

    The control range is 7 meters (23 feet)

    Repair/replacement

    What are the spare parts?

    The propellers, Aura drone battery and glove are spare parts.

    Where can I buy spare parts?

    For spare parts, we invite you to contact technical support

    How to replace propellers ?

    The drone needs two shapes of propellers A and B. You can find markings of A and B on the propellers and the body of the drone. When replacing propellers, match one A propeller to one A slot on the drone and one B propeller to one B slot on the drone.
    1. Choose a replacement propeller that belongs to the drone slot by matching the labels, A to A and B to B.
    2. Hold the drone steady with one hand from the bottom of the plastic housing of the motor. Do not hold the drone from the protective frame. Use your other hand to gently pull the propeller straight up until you feel and see it release.
    3. Line up the motor shaft (little metal rod coming out of the motor body) with the hole in the body of the replacement propeller. The shaft will go in the hole.
    4. Gently push the propeller from the top down into the shaft until the propeller is secure. Do not bend the frame while doing this step.

    How to replace the Aura Drone battery? :

    1. Disconnect the battery
    2. Gently remove the battery from the compartment located on the bottom of the AURA drone then insert a replacement battery (Make sure that the battery connector faces the outside and is not pushed inside.)
    3. Connect the battery

    How to replace the Glove Controller battery?

    The GestureBotics AuraTM
    Glove Controller battery is factory installed and must only be removed by Customer Care.

    NOTE ABOUT WARRANTY: If the product is damaged due to accident, improper or unreasonable use or maintenance, such as collisions, fall, water damage, etc., this damage is not covered by the warranty. Please contact GestureBotics AuraTM Customer Service for repair & replacement options, especially for broken propellers or other spare parts. If you encounter any issues with your device, please do not return it to the store. Please review our FAQs & troubleshooting info or contact our tech support team for help

    Contact us

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